pupu Casino & Sportsbook Data Care

This page describes what we collect when you use pupu and how we keep that data protected. We at pupu take your privacy seriously — your personal information, account balance, and gaming history are stored securely and never shared without your consent. We collect only the data we need to operate our platform, verify your identity, process your payments, and comply with Indonesian financial regulations.

Our privacy practices apply whether you access pupu on Android via our APK, on iOS through your mobile browser, or on desktop. Your account data is the same across all devices. We encrypt your password, log all transactions, and monitor unusual activity to protect you from fraud. If you have questions about how we handle your data, this page provides the details.

We respect your rights to access, correct, and delete your personal data. You can request copies of your information anytime, and we'll provide them within a reasonable timeframe. If you want to close your pupu account, we'll remove your data according to our retention policy.

What Data We Collect on pupu

We collect information in two categories: what you provide during registration, and what we log automatically. When you create a pupu account, we ask for your email address, password, full name, date of birth, and phone number. We require this information to verify your identity and contact you about your account. We also collect your location so we can confirm you're in a jurisdiction where our services operate.

When you deposit or withdraw money, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we log the transaction amount, timestamp, and confirmation. We also store your bank account details for e-wallet, mobile banking, local payment, or online payment virtual account transfers. We never store your password or e-wallet PIN — we only record that a transaction occurred and was successful.

We log every bet you place, every game you play, and every withdrawal you request. Your account history is complete and searchable by date range. This helps you track your activity and helps us detect fraud or money-laundering attempts. We also use this data to calculate your account balance and settle payouts after games conclude.

We at pupu collect only the minimum data needed to run our platform securely and comply with Indonesian regulations.

We also collect optional information if you provide it. If you contact our support team, we log your email or chat messages. If you use push notifications, we track which notifications you've enabled and opened. If you use our referral program, we collect information about users you've referred. None of this data is required to use pupu.

Registration data

Name, email, phone, date of birth, location. We use this to verify your identity and contact you about your account.

Identity documents

KTP or passport photo and selfie. We store these securely and use them only for KYC verification.

Payment information

E-wallet transaction IDs, bank account references, amounts, and timestamps. We use this to confirm deposits and process withdrawals.

Gaming activity

Every bet, game result, and withdrawal request. This information is logged in your account history and used to calculate your balance.

How We Use and Protect Your Data on pupu

We comply with Indonesian financial regulations, which require us to verify customer identity and monitor for money-laundering. During major holidays like Idul Fitri and Idul Adha, transaction volume increases, and our compliance team may review accounts more carefully. If we detect unusual activity — for example, deposits and immediate large withdrawals — we may delay processing to verify your identity. This protects both you and our platform.

We store your data on secure servers located outside Indonesia in some cases. Our primary servers are in Southeast Asia, but backup servers may be in other regions. If you create an account on pupu, you consent to your data being transferred to and stored in these locations. Our servers use encryption (HTTPS/SSL) so data in transit is protected. We also use firewalls and intrusion detection to prevent unauthorized access.

We do not sell your personal data to third parties. We do not share your data with advertisers or marketing companies. The only third parties who see your data are payment processors (online payment, e-wallet, mobile banking, etc.) and our compliance team (if we need to verify transactions). Your gaming history and account balance are private and visible only to you and our support staff if you contact us with a question.

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  Data encryptionSecurity

  We use HTTPS and SSL to encrypt data between your phone and our servers. Your password is hashed and never stored in plaintext.

• 2
  Access controlsPrivacy

  Only authorized pupu staff can access your personal data. You control your own account via login and password.

• 3
  Data retentionPolicy

  We keep your account data as long as your account is active. After you close your account, we retain transaction records for compliance purposes, then delete personal details after a retention period.

• 4
  Breach notificationSafety

  If we detect a data breach, we will notify you via email and in-app message. We will not delay notification.

You have the right to access your personal data anytime. Open your pupu account and view your profile, contact information, and complete transaction history. You can download a copy of all data we hold about you in a portable format. You can also request corrections to your name, email, or phone number — fill out a form in your account settings, and our team will process it within a few business days. If you want to delete your account, you can request permanent deletion. We will remove all personal data after settling any pending transactions and completing a compliance retention period.

We use cookies and similar tracking technologies on pupu. When you log in, we set a session cookie so you stay logged in on your phone. We use analytics cookies to understand how users interact with pupu — for example, which games are most popular or which payment methods users prefer. These cookies do not track you across other websites; they're used only on pupu. You can disable cookies in your browser settings, though this may limit functionality.

If you have questions about our privacy practices or want to exercise your data rights, contact our English-language support team via the in-app chat or email us at the address displayed in your account settings. We aim to respond to all privacy inquiries within a reasonable timeframe. If you believe we have violated your privacy rights, you have the right to lodge a complaint with Indonesian data-protection authorities.

This privacy policy applies to all users of pupu, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. We collect and process data in the same way across all jurisdictions. Some of our data storage and processing may occur outside your home country, but we follow Indonesian and international data-protection standards. Your data will not be transferred to jurisdictions that have weaker privacy protections than Indonesia without your explicit consent.

We may update this privacy policy from time to time. If we make changes that significantly affect your privacy rights, we will notify you via email and in-app message. We will not reduce your protections without giving you advance notice and an opportunity to close your account if you disagree. Your continued use of pupu after we publish an updated policy means you accept the changes.