pupu Terms of Use

These terms govern your access to and use of pupu's gaming and sportsbook platform. By creating an account on pupu, you agree to the conditions set out below. We've written these terms to be clear and fair — they explain what we expect from you as a user, what protections we provide, and how we handle your data and funds.

We at pupu operate an online gaming platform that includes a sportsbook (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Our service is available only where local law permits. Users are responsible for verifying that access and use comply with their jurisdiction's regulations.

This document outlines account ownership, deposit and withdrawal procedures, bonus terms, dispute resolution, and the conditions under which we may suspend or close your account. Please read it carefully before you register. If you have questions about these terms, our support team is available via in-app chat.

Account Terms and Ownership on pupu

When you register on pupu, you create a single personal account associated with your email address. Your account is yours alone — you may not share your login credentials, and you are responsible for all activity that occurs under your account. If you suspect unauthorized access, reset your password immediately via email verification, and contact our support team.

We require identity verification (KYC) before you can deposit. You must provide a valid government-issued ID (KTP, passport, or equivalent), a selfie, and proof of address. We use this information to confirm your identity, prevent fraud, and comply with Indonesian financial regulations. Your identity data is encrypted and stored securely. We never sell or share your personal information with third parties.

Your account balance in pupu is held in IDR (Indonesian Rupiah). We also support multi-currency accounts if you prefer to hold funds in USD or other denominations — you can switch currencies anytime in your account settings. Currency conversion rates may apply. Your balance is yours and belongs to you; we hold it in trust for you and use it only to settle your bets and game transactions.

• 1
  Account registrationYour responsibility

  You must be of legal age to gamble in your jurisdiction. You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.

• 2
  Identity verificationOur requirement

  We require valid government ID and a selfie before you can deposit. Verification typically completes within hours but may take longer during peak periods.

• 3
  Account securityYour action

  If you suspect unauthorized access, reset your password immediately and contact our support team. We will investigate and take steps to secure your account.

• 4
  Single account per personOur policy

  Each person may hold only one account on pupu. Creating multiple accounts is prohibited and may result in account suspension and forfeiture of funds.

We at pupu protect your account through encryption, fraud detection, and identity verification. Your security is our responsibility.

Deposits, Withdrawals, and Dispute Resolution on pupu

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallet deposits process instantly; bank transfers settle within hours depending on your bank. We do not charge a deposit fee — the amount you transfer is the amount you receive. When you deposit via bank virtual account, we generate a unique account number tied to your pupu account. Transfer the exact amount, and our system matches it automatically.

Withdrawals follow the same methods as deposits. You request a withdrawal to your chosen payment method, and we review your request to verify your identity and check for unusual activity. This review typically takes a few hours during business hours. Once approved, we initiate the transfer to your e-wallet or bank account. We never charge a withdrawal fee. E-wallet withdrawals arrive within minutes; bank transfers may take several hours depending on your bank's processing schedule.

If you dispute a transaction, contact our support team via in-app chat with details of your account, the transaction ID, and the nature of the dispute. We will investigate and respond within a reasonable timeframe. If we find evidence of fraud or violation of these terms, we may suspend your account pending investigation. If our investigation confirms a valid dispute, we will credit your account or process a refund.

Deposit methods

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment) are all supported.

Processing time

E-wallet deposits and withdrawals process instantly or within minutes. Bank transfers may take several hours depending on your bank.

Fees

We do not charge deposit or withdrawal fees. The amount you transfer is the amount you receive (or send).

Dispute resolution

Contact our support team with transaction details. We investigate and respond within a reasonable timeframe.

If we suspend or close your account for violation of these terms, we will notify you via email. You retain the right to withdraw your remaining balance in compliance with our verification procedures. If we close your account due to fraud or money-laundering suspicion, we may report the activity to relevant authorities as required by law.

These terms apply to all users of pupu, regardless of location. However, our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions must verify that online gaming is legal in their region before opening an account. If we discover that you are accessing pupu from a jurisdiction where we do not operate, we will restrict your account and allow you to withdraw your remaining balance only.

We reserve the right to update these terms at any time. Changes take effect when posted on pupu. Continued use of pupu after changes are posted constitutes acceptance of the updated terms. If you disagree with any changes, you may close your account and request a withdrawal.

By accepting these terms on pupu, you acknowledge that you have read and understood them, and you agree to comply with all conditions. These terms constitute the entire agreement between you and pupu regarding your use of our platform. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in effect.